Service Call

We have a 7 year warranty on the storage tank when fitted with a filter and a one year warranty on parts and labour. We also have qualified plumbers in every state to maintain and service our units.

To organise a repair or return on a Boiling Billy water unit please fill in the form below.

Service Call Request Form

Customer Details
* Name
* Address
* Company
* Phone
* City/Suburb
Post Code


Location Of Unit
* Contact Name
* Address
* Contact Phone


Product Details
Purchase Date (dd/mm/yyyy)
* Install Date (dd/mm/yyyy)
* Product Code (example JR2.5)
Product Serial #
(as per customer)
* Submitting this form indicates you have read, understood, and accepted our warranty returns Terms & Conditions and agree to pay the account if the fault is not covered by the manufacturers warranty.